AI Agents

Lucas AI

AI Experience, Service & Systems Design

Turns complexity into elegant experiences

Lucas is the AI agent for Design. It integrates service design principles, user experience patterns, and systems thinking to create cohesive digital experiences.

Key Capabilities:

  • Generates comprehensive service blueprints and journey maps

  • Creates adaptive design systems across touchpoints

  • Develops user-centered interaction frameworks

  • Models system behavior and user flows

Answers business-critical questions like;

  1. “Which journey optimizations will have the highest impact on conversion and retention rates?”

  2. “What service improvements could reduce operational costs while increasing customer satisfaction?”

  3. “Where are design system inefficiencies impacting development speed and scalability?”

  4. “Which accessibility gaps pose the greatest legal and reputational risks?”

  5. “Which interaction patterns show direct correlation with increased user engagement and revenue?”

Foundation:

Core AI Models

  • Claude fine-tuned with innovation and design thinking frameworks

  • Computer vision models to understand, analyze, and generate visual elements (DALL-E, Stable Diffusion)

  • Predictive models for user journey mapping to anticipate user needs and behaviors (Neural networks, Deep Learning models, NLP models)

Data Sources:

Design Systems & Patterns

  • Design system libraries (Material, Apple HIG, Fluent)

  • Pattern libraries (Mobile, Web, Voice, AR/VR)

  • Accessibility guidelines (WCAG, Section 508)

  • Component libraries

  • Animation patterns

  • Interaction models

User Research & Behavior

  • Eye-tracking data

  • Heat maps

  • Click patterns

  • Scroll maps

  • Session recordings

  • User flow analytics

  • Conversion funnels

  • Drop-off points

  • Time-on-task metrics

  • Error patterns

Service Design Resources

  • Service blueprints

  • Customer journey maps

  • Touchpoint inventories

  • Process flows

  • Organizational systems

  • Service metrics

  • Feedback loops

  • Pain point databases

Industry Standards

  • ISO usability standards

  • Nielsen Norman Group research

  • IDEO design thinking frameworks

  • Google HEART framework

  • Design maturity models

Market Intelligence

  • Competitor analyses

  • Industry trends

  • Technology adoption rates

  • User preferences

  • Market research

  • Demographics

  • Behavioral trends

Experience Metrics

  • Customer satisfaction scores

  • Net Promoter Scores

  • Task completion rates

  • Time-to-success metrics

  • Engagement metrics

  • Retention rates / Churn

Accessibility & Inclusion

  • Screen reader compatibility

  • Color contrast ratios

  • Input method variations

  • Language support

  • Cultural adaptations

  • Disability guidelines